Terms of Service

These Terms of Service ("Terms") govern your access to and use of ennyways.shop and all services offered through it (together, the "Service"), operated by Ennyways ("Ennyways," "we," "us," or "our"), based at No 39a Ekeninwor Road, Orazi, Port Harcourt, Rivers State, Nigeria.

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, please do not use the Service.

1. Eligibility

You must be at least 18 years old, or the age of legal majority in your jurisdiction, to create an account, place an order, or rent a wig through the Service. By using the Service, you confirm that you meet this requirement.

2. Accounts

You may browse and purchase from the Service as a guest, without creating an account. If you choose to create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us immediately at hello@ennyways.shop if you suspect unauthorised use of your account. You are responsible for providing accurate, current information when creating an account or placing an order.

3. Products and pricing

We make reasonable efforts to display our products, including images, descriptions, and prices, accurately. Colours and textures may appear slightly different depending on your screen. All prices are listed in Nigerian Naira (NGN) unless stated otherwise and are subject to change without notice, though a change will never affect an order you have already placed and paid for. We reserve the right to limit quantities, refuse an order, or discontinue a product at our discretion.

4. Orders and payment

When you place an order, you are making an offer to purchase, which we may accept or decline. An order is confirmed once payment has been successfully processed. Payments are handled by our third-party payment processor, Bachs. We do not collect or store your full card or bank account details; that information is handled directly by Bachs under its own terms and security standards. You agree to provide accurate and complete payment information and authorise us to charge the payment method you provide for the total order amount, including any applicable delivery fees.

5. Shipping and delivery

We currently ship as follows: within Port Harcourt, delivery typically takes 24 hours; elsewhere in Nigeria, delivery typically takes 5 business days; internationally, delivery typically takes 7 to 14 days. These are estimates, not guarantees, and may be affected by factors outside our control, including courier delays, incomplete or inaccurate delivery information, and force majeure events. Risk of loss for purchased items passes to you upon delivery to the address provided at checkout. It is your responsibility to provide a complete and accurate delivery address.

6. Returns and exchanges

For hygiene reasons, we do not accept returns or exchanges on hair products that have been worn, opened, or used. If you receive an item that is incorrect, damaged, or defective, contact us at hello@ennyways.shop within 48 hours of delivery with your order details and, where possible, photographs of the issue, and we will work with you to resolve it, which may include a replacement, repair, or refund at our discretion.

7. Wig rentals

Wig rentals are a distinct service from outright purchases and are subject to the following additional terms.

7.1 Verification

Before your first rental, we require identity verification, consisting of your full name, phone number, a valid identification number, your social media handle, and a photograph. We reserve the right to decline any rental request at our discretion, including where verification information cannot be confirmed.

7.2 Rental period

The standard rental period is 7 days from the date of delivery, unless otherwise agreed in writing. If you require more time, contact us before the rental period ends to request an extension; extensions are granted at our discretion and may incur an additional fee.

7.3 Condition and care

You agree to use rented items with reasonable care and to return them in substantially the same condition as received, accounting for normal wear. You are responsible for the rented item from the time of delivery until it is returned to us or otherwise confirmed as returned.

7.4 Loss or damage

Normal wear and tear is expected and will not be charged. In the event of significant damage, loss, or failure to return a rented item, we will contact you directly to discuss the matter before any additional charge is made. We reserve the right to charge a reasonable fee reflecting the item’s value or repair cost in cases of significant damage or non-return.

7.5 Rental fee

Rental fees are charged at the time of booking and are non-refundable once the rental period has begun, except where the fault lies with Ennyways, such as sending a defective item.

8. Discount codes

Discount codes are subject to any conditions stated at the time they are issued, may not be combined unless explicitly stated, may be withdrawn or modified at any time before use, and have no cash value.

9. Account and order communications

By providing your email address or phone number, you consent to receive transactional communications related to your orders and account, such as order confirmations and status updates. You may separately opt in or out of marketing communications, such as our newsletter, at any time.

10. Acceptable use

You agree not to: use the Service for any unlawful purpose; attempt to gain unauthorised access to the Service, other users’ accounts, or our systems; interfere with or disrupt the Service; submit false or fraudulent information, including during rental verification; or use automated means to access or scrape the Service without our written permission.

11. Intellectual property

All content on the Service, including the Ennyways name, logo, text, graphics, and images, is the property of Ennyways or its licensors and is protected by applicable intellectual property law. You may not reproduce, distribute, or create derivative works from this content without our written permission.

12. Disclaimers

The Service is provided "as is" and "as available." While we make reasonable efforts to keep the Service accurate, secure, and available, we do not guarantee that it will be uninterrupted, error-free, or free of harmful components. To the fullest extent permitted by law, we disclaim all warranties, express or implied, regarding the Service.

13. Limitation of liability

To the fullest extent permitted by applicable law, Ennyways shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service. Our total liability for any claim arising from these Terms or your use of the Service shall not exceed the amount you paid for the order or rental giving rise to the claim.

Nothing in these Terms limits liability that cannot lawfully be excluded or limited under applicable Nigerian law.

14. Governing law

These Terms are governed by the laws of the Federal Republic of Nigeria. Any dispute arising from these Terms or your use of the Service shall be subject to the exclusive jurisdiction of the courts of Rivers State, Nigeria, without prejudice to any mandatory consumer protection rights you may have under applicable law.

15. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will update the "Last updated" date above. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

16. Termination

We may suspend or terminate your access to the Service at our discretion, including where we believe you have violated these Terms. You may stop using the Service or delete your account at any time by contacting us.

17. Contact us

If you have questions about these Terms, contact us at:

Ennyways
No 39a Ekeninwor Road, Orazi, Port Harcourt, Rivers State, Nigeria
hello@ennyways.shop